HMTech.ca

I was recently servicing a computer that would reboot itself sporadically during the boot process and then sometimes during normal use. This was a frustrating problem because the cause of the reboots can be so many things (failing power supply, overheating, virus, etc). About a month ago I was able to fix a computer that rebooted at the same time during the boot process. That problem was solved simply by running a chkdsk and fixing a bad sector – details here. This problem isn’t as clear cut because the reboots happen at random times.

Random reboots are the result of either a software or hardware problem. It’s best to start investigating the software before replacing hardware components.

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A client of mine was recently unable to login to Windows XP. When I arrived to investigate, I discovered that the computer was constantly looping through the startup process. Whenever they powered on their computer, Windows XP would present them with the following menu (as many people will be familiar with):

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